Our policies and guidelines must serve as support and guidance in everyday life to achieve our vision and our goals.

Our policies cover the areas of quality, ethics, personnel, communication, credit, security, health and the environment, IT security and data protection.

Quality policy

We always have the patient in focus when we carry out our assignment in a cost-effective way. Our quality management system, current regulations, guidelines and other requirements from authorities and stakeholders govern how we purchase materials and services, manufacture, and supply medicines.

We do this by:

  • act according to our quality management system
  • train, develop and motivate our employees
  • build quality into our processes and working methods
  • work risk-based and make decisions based on scientific evidence
  • constantly develop our quality management system, our processes, and tools
  • have regular internal inspections in the area.

Ethics policy

Everything we do is characterized by good ethics. We act professionally, responsibly and have a respectful attitude towards each other, our owners, customers, suppliers, the outside world, and the company. We work for social responsibility and have zero tolerance for crime and corruption.

We do this by:

  • comply with the UN Declaration of Human Rights and act for the equal value of all human beings
  • never unauthorizedly disclose confidential information and comply with our customers' privacy requirements
  • comply with our Code of Conduct and ensure that our suppliers also comply with our Code of Conduct
  • our financial reporting is complete, transparent and complies with current legislation and is in accordance with conventional procedure
  • comply with tax laws and practices in the areas in which we operate
  • strive to develop and maintain professional and transparent relationships with authorities.

Personnel policy

Our long-term perspective and clear goal, to be an attractive employer, provides conditions for managers to develop and engage their employees, create participation and well-being that is important to ensure a patient-safe and efficient delivery to our patients and customers. We carry out our work as efficiently and competitively as possible with a focus on quality.

We do this by:

  • lead through our leadership criteria
  • act according to our values
  • take advantage of and further develop our employees' skills and experience
  • break down the company's goals all the way to our employees' assignments
  • have regular follow-up on goals and achievements
  • actively work for equal rights and opportunities regarding career and salary development
  • work proactively and preventively with information and education to counteract and prevent alcohol and drug-related problems
  • act against abusive discrimination, bullying and harassment.

Communication policy

Our communication is consistent, supports our mission, contributes to our strategic goals and builds our relationships with stakeholders. We are perceived as transparent and relevant to our target groups where communication motivates and engages. Long-term relationships, knowledge of us and our business are important keys in our communication.

We do this by:

  • our information about the social mission is clear and is easily accessible
  • have uniform communication and tonality and use the same concepts internally and externally
  • have consistent communication in all channels towards our target groups
  • influence our target groups with communication messages at the right time and in the right channel to support our journey of change
  • always remember who we represent and what role we have in social media.

Credit policy

We strive to make secure transactions with as low a credit risk as possible and minimize capital tied up in accounts receivable to reduce our financing costs and our credit risk exposure.

We do this by:

  • have an effective credit reporting procedure
  • establish credit rating principles
  • Lending decisions are based on well-founded facts
  • ensure that each customer receives knowledge of default interest, reminder and collection fees before delivery.

Safety, health and environmental policy

We prioritize the health and safety of our employees, and together we create a safe and secure workplace. To contribute to a sustainable and healthy environment for future generations, we focus and act for sustainable resource use, energy consumption and emission prevention.

We do this by:

  • train and work systematically to minimize risks that may adversely affect or harm people and the environment
  • have an open dialogue to create commitment and responsibility
  • have clear areas of responsibility within work environment, environment, fire and electricity
  • streamline to contribute to a better environment through reduced energy and water consumption, reduced waste generation and increased use of renewable and sustainable inputs
  • choose energy, travel and transport methods with the least possible climate impact
  • comply with and comply with relevant laws and other requirements in the field.

IT security policy

In order to carry out our assignment, we need to ensure that the information is accessible, correct, traceable and has the right level of confidentiality. The increased digitalisation, the use of cloud services and complex cyber attacks mean that we need high and reliable IT security. Everyone has a responsibility to minimize the risk of information being handled incorrectly or falling into the wrong hands, which could jeopardize our business.

We do this by:

  • train employees and emphasize the importance of personal responsibility
  • report observations, risks and events that may affect IT security
  • manage risks in a structured way based on information classification
  • only use systems, apps and web services for business purposes
  • consider information security when purchasing equipment or systems
  • follow relevant regulatory requirements and guidelines in the area.

Privacy Policy

We care about the integrity of our employees, patients and customers. In our handling of personal data, we comply with the General Data Protection Regulation (GDPR) and the Privacy Protection Authority, as well as other governing regulations.

We do this by:

  • have a Data Protection Officer (DPO)
  • process personal data in a legal and correct manner
  • maintain a register of all personal data management within the company
  • sign personal data assistant agreements with our suppliers and customers
  • have regular internal inspections in the area.

For questions about APL's Privacy Policy, please contact us via e-mail: info@apl.se


Extemporeläkemedel och lagerberedningar

Beställ online via EbEx


Telefon: 010-447 97 00
e-post: kundservice@apl.se


Ordinarie öppettider:
Helgfria vardagar 08:00-17:00


Begränsade öppettider:

Från den 26 juni - 25 augusti har vi öppet 08:00-16:00,


Reservrutinen används endast för akuta medicinskt viktiga beställningar av extemporeläkemedel under tiden EbEx ordersystem inte kan nås. För att kunna använda dig av rutinen så krävs det att du redan är befintlig kund hos APL och har ett kundnummer.

Beställningar görs på för ändamålet avsedd blankett och får inte innehålla några patientuppgifter.

Beställningen skickas via e-post till kundservice@apl.se.



Visiting adress:

Prismavägen 2, Kungens Kurva

+46 10 447 96 00

Other contact information

About APL

Apotek Produktion & Laboratorier (APL) is one of Europe’s leading companies manufacturing extemporaneous drugs and stock preparations. We have a social mission from the Swedish government, but also work together with other pharmaceutical companies to create the greatest possible patient benefit. Our vision is that we will make a difference for patients with special needs. We are also an established contract manufacturer within Life Science in Scandinavia, where we deliver services within development and analysis. With more than 500 employees and five manufacturing units in Malmö, Gothenburg, Stockholm and Umeå, we develop drugs that improve and save lives.

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