Policies

Our policies and guidelines aim to offer support and guidance in everyday life to help us achieve our vision and goals.

Our policies cover the areas of quality, ethics, personnel, communication, credit, security, health and the environment, IT security and data protection.

Quality policy

When we perform our tasks cost-effectively, we always focus on the patient. Our quality management system, current regulations, guidelines and other authority and stakeholder requirements govern how we purchase materials and services and manufacture and supply medicines.

We do this by:

• Acting according to our quality management system
• Training, developing and motivating our employees
• Building quality into all our processes and working methods
• Considering risk and making decisions based on scientific evidence
• Constantly developing our quality management system, processes and tools
• Conducting regular internal inspections.

Ethics policy

All our actions are guided by ethics. We act professionally and responsibly and respect each other, our owners, customers, suppliers, and everyone within and outside of the company. We value social responsibility and have zero tolerance for crime and corruption.

We do this by:

• Complying with the UN Declaration of Human Rights and respecting the equal value of all human beings
• Never disclosing confidential information without authorization and complying with our customers’ privacy requirements
• Complying with our Code of Conduct and ensuring that our suppliers also comply with it
• Ensuring our financial reporting is complete and transparent, complies with current legislation and follows conventional procedures
• Following tax laws and practices in the areas we operate in
• Striving to develop and maintain professional and transparent relationships with authorities.

Personnel policy

Our long-term objective to be an attractive employer provides conditions for managers to develop and engage their employees, encourage participation and promote well-being, ensuring safe and efficient delivery of medications to our patients and customers. We perform our duties as efficiently and competitively as possible, with a focus on quality.

We do this by:

• Leading according to our leadership criteria
• Acting according to our values
• Making the best use of and further developing our employees’ skills and experience
• Breaking the company’s goals down to our employees’ assignments
• Regularly following up on objectives and achievements
• Actively supporting equal rights and opportunities relating to career development and salaries
• Educating staff and working proactively to prevent and resolve alcohol- and drug-related issues
• Acting against abuse, discrimination, bullying and harassment.

Communication policy

Our communication is consistent, supports our mission, contributes to our strategic goals and builds our relationships with stakeholders. We are perceived as transparent and relevant by our target groups, who are motivated and engaged. Long-term relationships and knowledge of our business are important to our communication.

We do this by:

• Ensuring all information about our social mission is clear and easily accessible
• Using uniform communications and tone of voice and employing the same concepts internally and externally
• Ensuring consistent communications in all channels dedicated to our target groups
• Influencing our target groups with the right messages at the right time and through the right channel to support our journey of change
• Always remembering whom we represent and what role we have in social media.

Credit policy

We strive to make secure transactions with low credit risk and minimize capital tied up in accounts receivable to reduce our financing costs and our credit risk exposure.

We do this by:

• Creating an effective credit reporting procedure
• Establishing credit rating principles
• Making lending decisions based on well-founded facts
• Ensuring that each customer receives information on default interest, reminders and collection fees before delivery.

Safety, health and environmental policy

We prioritize the health and safety of our employees, and together we create a safe and secure workplace. To contribute to a sustainable and healthy environment for future generations, we focus on and strive for sustainable resource use, low energy consumption and reduced emissions.

We do this by:

• Training employees and working systematically to minimize risks that may adversely affect or harm people and the environment
• Opening a dialogue to create commitment and responsibility
• Having clear areas of responsibility relating to the work environment, the natural environment, fire and electricity
• Streamlining operations to contribute to lower environmental impact through reduced energy and water consumption, reduced waste generation and increased use of renewable and sustainable resources
• Choosing energy sources and travel and transport methods with the lowest possible impact on climate
• Following relevant laws and other requirements in the field.

We must be well equipped to deal with sudden difficult events (crises).

IT security policy

To carry out our assignments, we need to ensure that all our information is accessible, correct, traceable and kept confidential. Increased digitalization, the use of cloud services and the potential of complex cyber attacks mean that we need reliable IT security. Everyone has a responsibility to minimize the risk of information being mishandled or falling into the wrong hands, which could jeopardize our business.

We do this by:

• Training employees and emphasizing the importance of personal responsibility
• Reporting observations, risks and events that may affect IT security
• Managing risks in a structured way based on information classification
• Only using systems, applications and web services for business purposes
• Considering information security when purchasing equipment or systems
• Following relevant regulatory requirements and guidelines.

Privacy policy

We value the integrity of our employees, patients and customers. In our handling of personal data, we comply with the General Data Protection Regulation (GDPR) and the Privacy Protection Authority, as well as other governing regulations.

We do this by:

• Appointing a Data Protection Officer (DPO)
• Processing personal data in a legal and correct manner
• Maintaining a register of all personal data management within the company
• Signing personal data assistance agreements with our suppliers and customers
• Conducting regular internal inspections.

For questions about APL's Privacy Policy, please contact us via e-mail: info@apl.se